Homeless Response Line Call Log | Chatham-Kent


A report commissioned in Chatham-Kent to track incoming calls on a hotline.


Commissioned by the Municipality of Chatham-Kent.

In Chatham-Kent, the Calls and Visits Log is used to record incoming calls on a hotline. Staff answering the hotline then make arrangements for the caller to stay at a motel.

The report was requested to include:

  • incoming calls in the Calls and Visits Log
  • the person who took the call (stored in the “Name” field of the Calls and Visits Log)
  • name of the Client
  • the Geographic Region of the Call
  • the reason for (Nature of) the Call
  • the Subject and Comments of the Call
  • whether the Client was subsequently booked into a motel
  • whether a Turn Away was subsequently recorded for the Client

Additional information

Date Last Updated


File Type

Crystal Report (.rpt)

HIFIS Version

4.0.51 or lower, 4.0.52

Identifying Information

Displays client names, Displays staff names

Modules Used

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