Homeless Response Line Call Log | Chatham-Kent

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A report commissioned in Chatham-Kent to track incoming calls on a hotline.

Description

Commissioned by the Municipality of Chatham-Kent.

In Chatham-Kent, the Calls and Visits Log is used to record incoming calls on a hotline. Staff answering the hotline then make arrangements for the caller to stay at a motel.

The report was requested to include:

  • incoming calls in the Calls and Visits Log
  • the person who took the call (stored in the “Name” field of the Calls and Visits Log)
  • name of the Client
  • the Geographic Region of the Call
  • the reason for (Nature of) the Call
  • the Subject and Comments of the Call
  • whether the Client was subsequently booked into a motel
  • whether a Turn Away was subsequently recorded for the Client

Additional information

Date Last Updated

2017-11-15

File Type

Crystal Report (.rpt)

HIFIS Version

4.0.51 or lower, 4.0.52

Identifying Information

Displays client names, Displays staff names

Modules Used

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