This report contains a summary of relevant information about a client subgroup: deceased clients. For a given date range, it displays how many and which clients died in that period. It also aggregates causes of death, gender, indigenous identity, citizenship and veteran status, and housing status at death. The report shows trends of client deaths over time, contains information about related incident reports, and assists caseworkers to audit their files by indicating which deceased clients still have open files.

When refugees have nowhere else to go, they end up in emergency homeless shelters. But how many of them are there, and what are their needs? This report contains a breakdown of countries of birth and languages spoken by refugees. It also compares refugees against clients with other citizenship statuses, along the dimensions of: gender, age, housing status, sources of income, identification, contributing factors, and service usage. Finally, it includes a priority list of homeless refugees.

It’s well known that veterans are overrepresented among those who experience homelessness. Resources are available from Veterans Affairs Canada, but sometimes making that connection is difficult. This report contains a breakdown of veterans by veteran status, status verification, and referrals to Veterans Affairs Canada. It also compares veterans against non-veteran clients along the dimensions of: gender, age, housing status, chronic homelessness, sources of income, identification, contributing factors, and service usage. Finally, it includes a priority list of homeless veterans.

Get those client files in good shape! This bundle includes four premium reports focusing on the completeness of your Client Information:

1. Client Vitals Completeness;
2. Client Information Completeness;
3. Housing History Completeness 1; and
4. Housing History Completeness 2.

Reports can be purchased individually or as a bundle for 40% off regular price!

This interactive dashboard allows you to review your Client Information for completeness and usage, allowing you to see overall, how many of your clients have data; which service providers and users are the most consistent at adding data; a list of which clients have the most data gaps; and review a leaderboard of top performing staff and service providers.

Hunt down those duplicate clients! This report uses advanced methods to identify potential duplicates, helping you identify duplicate clients with misspelled names, swapped middle-first names, and even matching aliases. You get to choose whether to include clients with Declined - Anonymous consent, and whether you want to expand your search to other Clusters. Improve your database's uniqueness today!

This report contains a visual representation of the dates for which Housing History (or Admissions) data is present or absent for each recently assisted client. The report prompts for a single service provider and a date range, and every client that received services of any sort from that service provider in the date range are listed, along with every date in the range.

This 13+ page report displays useful aggregated data about how well or poorly specific shelter service providers and users are performing at collecting prior housing history data when clients present for shelter. The report prompts for a date range and service providers, and calculates how much is known about the client's residential situation since their last shelter stay.

Do you suspect that a client disappeared because they were merged? Wonder how frequently your super users are actually using the merge function? If you want to get a better handle on how clients are being merged in your community, this is the report for you! With two different output options, you can choose to either look for a specific client, or review multiple merges that took place in your community.

Wondering whether your staff are actually using the modules you've provided them with access to? This is the report for you.

This report shows aggregated usage patterns for users at selected Service Providers in a selected date range. It looks at data about the frequency of record creation in the Client Management modules (e.g. Admissions, Case Management, Incidents, etc.). The report displays average record creation frequency per user, broken down by Service Provider and Rights Template.

This 21+ page report helps communities to assess whether clients are being assessed on time. It measures when the SPDAT was completed for clients, relative to the milestones of: client file creation, providing explicit and CA consent, first shelter book-in, first VI-SPDAT, and first becoming homeless and chronically homeless. The report shows clients served by specific service providers within a specific date range.

Is your bad data keeping clients on your By-Name List that shouldn’t be there? This report helps communities identify clients whose activity status seems suspicious 🤨 … like the ones with case files that have been open for five years collecting dust.

This report is used to monitor when users are accessing client files that they shouldn't be. It's not possible to prevent such access, so the best thing we can do is to provide useful tools to audit and monitor user access. It shows instances where a User with a Conflict against a Client accesses that Client's file or data during the period that the Conflict was active, as described in this blog post.

This 18+ page report helps communities to assess whether clients are being assessed on time. It measures when the VI-SPDAT was completed for clients, relative to the milestones of: client file creation, providing explicit consent, providing coordinated access consent, first shelter book-in, and first becoming homeless. The report shows clients served by specific service providers within a specific date range.

Shelter worker? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; shelter operations; providing goods, services, and group activities; the VI-SPDAT assessment; incidents, turnaways, and service restrictions; and running reports.

Total learning time is about 4 hours.

Note that this is generic training for an average shelter worker; your shelter may do things somewhat differently.

Shelter worker? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; shelter operations; providing goods, services, and group activities; the VI-SPDAT assessment; incidents, turnaways, and service restrictions; and running reports.

Total learning time is about 4 hours.

Note that this is generic training for an average shelter worker; your shelter may do things somewhat differently.

Shelter supervisor? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; shelter operations; providing goods, services, and group activities; the VI-SPDAT assessment; incidents, turnaways, and service restrictions; running reports; managing shelter beds; managing user accounts; auditing and other administrative tasks; and coordinated access.

Total learning time is about 5.5 hours.

Note that this is generic training for an average shelter supervisor; your shelter may do things somewhat differently.