Open Caseload Report

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Case management services for people experiencing homelessness should be delivered in a professional manner, adhering to well-defined standards that are supported by evidence.  One established standard for case management is the staff-to-client ratio.

Employment and Social Development Canada (ESDC), recognize two case management models for the delivery of Housing First: Assertive Community Treatment and Intensive Case Management.  Assertive Community Treatment (ACT) should generally have a staff-to-client ratio of 1 to 10, while Intensive Case Management (ICM) should generally have a staff-to-client ratio of 1 to 20.

This report examines the number of open cases to determine current caseload.  It is a tool for communities which are delivering case management services to people experiencing homelessness, to examine whether caseloads are balanced across case managers, and whether overall caseloads meet established standards.

File Type

HIFIS Version

4.0.55

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