Setup, Reports, Training, Support

We provide support to communities using or looking to use the Homeless Individuals and Families Information System (HIFIS) 4.0


HIFIS 4 is provided free of charge by Employment and Social Development Canada (ESDC).
We provide additional fast, convenient, customised support for communities who wish to enhance their use of HIFIS.


We can help you get HIFIS 4 set up to meet your community’s needs


We can train people in your community to be experts in HIFIS 4


We can design custom reports for your community to make the best use of your HIFIS 4 data


We can support you with all of your community’s HIFIS 4 needs


The HIFIS 4 Implementation Masterclass is a new format offered by ACRE Consulting to help communities who want to launch HIFIS 4 in their community but need some guidance on how to do that efficiently and effectively.

It is an online course that uses a variety of teaching methods and tools – including group webinars, written materials, pre-recorded videos, case studies, quizzes, assignments, sample policies and templates, and optional one-on-one coaching.

Most importantly, this course gives you a structure to your HIFIS implementation project. We know just how many steps there are, and how many moving parts there are to keep track of. It can be overwhelming. We’ve helped guide communities through all the components of a HIFIS 4 implementation, so we know what order it makes sense to cover things.

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Reports and Other Goodies

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Latest Articles

Family Stays in HIFIS 4

It’s almost universally agreed that family stays in HIFIS 4 are a little problematic, especially if you compare family stays…

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Emergency Shelter Workers

Online HIFIS 4 training for front line staff and supervisors who work at emergency and transitional shelters and motel voucher programs.

Housing Case Managers

Online HIFIS 4 training for caseworkers in Rapid Re-Housing, Housing First, and other housing-based case management programs.

Support Workers

Online HIFIS 4 training for staff working at resource centres, drop-in centres, food banks, outreach programs, and other similar programs.