HIFIS 4 Implementation Masterclass

with Ali Ryder

ACRE Consulting is the recognized authority on HIFIS 4 implementation. Now, through the marvel of modern technology, you too can benefit from our years of experience working with communities large and small to implement HIFIS 4, from the (relative) comfort of your office.

What is This?

The HIFIS 4 Implementation Masterclass is a new format offered by ACRE Consulting to help communities who want to launch HIFIS 4 in their community but need some guidance on how to do that efficiently and effectively.

It is an online course that uses a variety of teaching methods and tools – including group webinars, written materials, pre-recorded videos, case studies, quizzes, assignments, sample policies and templates, and optional one-on-one coaching.

Most importantly, this course gives you a structure to your HIFIS implementation project. We know just how many steps there are, and how many moving parts there are to keep track of. It can be overwhelming. We’ve helped guide communities through all the components of a HIFIS 4 implementation, so we know what order it makes sense to cover things.

Built into this course are some deadlines – these are intended to be taken as reminders to help you stay on schedule for a launch date you control. But don’t worry, if you miss a deadline, you won’t fail! Some topics will be harder for some communities than others, and other topics you’ll find you may have already completed. There are also built-in breaks in between the terms of this course, so you will have a chance to catch up on any outstanding items.

This course also helps you to stay organized with all of the information you need to compile for your HIFIS 4 launch project. You will be provided with a personal, easy-to-use database that will allow you to track everything you need.

HIFIS 4 Implementation Masterclass
Photo courtesy of Built for Zero Canada (bfzcanada.ca)

Intended Audience

This course is meant for communities that are seriously planning on implementing HIFIS 4 but are having trouble doing so. Maybe the project seems too overwhelming and you don’t know how to get started. Maybe you can’t make sense of the configuration options and need some clarity. Maybe you just haven’t had the opportunity to think about HIFIS 4.

This course walks you through the early stages of planning, conducting a needs assessment, designing and developing the software and configuring it, testing, launching, and finally maintaining and updating the software after launch. Communities that are in the very early stages of implementation will get the most value out of this course (it starts at the beginning), but any community which has not yet launched HIFIS 4 will find value in its content.

About the Course

This course is divided into 4 terms, for a total duration of approximately 6 months. It’s a long period of time, but only demands a few hours of your time each week, leaving you plenty of time to meet with your colleagues and work on implementing what you’re learning.

Each term is broken down into sections, and each section contains one or more lessons that are covered over the period of one week. Mostly, these lessons contain content that you can complete at any time during the week, but some sections include a group webinar in which you and the other students in the course can get together for a live, interactive presentation and Q&A.

An approximate overview of the topics covered in each term is as follows (subject to change):

Term 1: Planning

  • Week 1: Assembling Your Project Team
  • Week 2: Partner Agencies
  • Week 3: Service Providers & Clusters
  • Week 4: Consent and HIFIS 4
  • Week 5: Access to Client Files
  • Week 6: Collecting Personal Information
  • Bonus: Geographic Regions

Term 2: Staff & Rights

  • Week 1: Staff Roles in HIFIS 4
  • Week 2: Data Sharing & User Rights
  • Week 3-6: Program-Specific Functions
    • Shelters & Service Interruptions
    • Housing & Case Management
    • Light Touch Services
  • Week 7: Housekeeping & Creative Solutions
  • Week 8: User Testing & Feedback
  • Bonus: Point-In-Time Counts

Term 3: Fine-Tuning

  • Week 1: Check-in on Data Requirements
  • Week 2: Programs
  • Week 3: Reporting
  • Week 4: Your Community’s Data Dictionary
  • Week 5: Custom Forms & Surveys
  • Week 6: Inventories

Term 4: Preparing to Launch

  • Week 1: Changeover Strategies
  • Week 2: Logging Changes & Issues
  • Week 3: Quality Assurance
  • Week 4: Training Plans

Yeah, but Is it Worth it?

That’s up to you. But our track record speaks for itself, we think! We’ve worked with over 20 communities from across Canada at varying stages of their HIFIS 4 implementation, and they have some nice things to say about us.

HIFIS 4 Implementation Masterclass

Ali Ryder


Ali is Canada's - nay, the world's - leading expert on HIFIS 4. She is the owner, operator, and sole proprietor of ACRE Consulting, formed in 2016 to help communities understand and better make use of HIFIS 4. She's worked with over a dozen communities on their HIFIS 4 project, as well as partnering with the Canadian Alliance to End Homelessness and Built for Zero Canada, Employment and Social Development Canada, and sits on the national HIFIS 4 Working Group.

What our clients are saying

Ali saves communities from their HIFIS woes

Patrick H
Employment and Social Development Canada

Ali is a HIFIS goddess

Valerie W
County of Simcoe

Thank you, Ali. You do great work!

Lorne P
City of Hamilton

Ali ACTUALLY knows all the answers!

Chris G
Saint John Human Development Council

You have a talent for making boring things not as boring!

Anonymous Student
Moncton, March 2019

Thanks again for the [Crystal Reports] training Ali, it might be the single most useful training I’ve completed at work!

Robyn P
City of Hamilton

Thank you for the training, that was magical!

Jessica B
Canadian Alliance to End Homelessness

Good training! I was legit dreading it. But I wasn’t even bored!

Anonymous Student
Hamilton, September 2019

Thank you, Ali, for existing!

Tracy V
Region of Waterloo

You’re the most help I’ve got [about HIFIS 4] since the dawn of time!

Cole K
YMCA Regina


Pricing is per community, not per person, and includes up to 5 representatives in your community to complete the course.

Although the course is six months long, you will retain access to the course for one year after enrolling. This should give you enough time to get all of your plans and policies in place.

Self-Directed Study

$7,500 $5,000 +tax
  • Personalized database
  • All course material
  • All webinars
  • All case studies
  • All quizzes and assignments

Personalized Feedback

$10,000 $6,000 +tax
  • Personalized database
  • All course material
  • All webinars
  • All case studies
  • All quizzes and assignments
  • Individual check-in after each term
  • Feedback on submitted configuration

One-on-One Coaching

$15,000 $7,500 +tax
  • Personalized database
  • All course material
  • All webinars
  • All case studies
  • All quizzes and assignments
  • Individual check-in after each term
  • Feedback on submitted configuration
  • 20 additional hours of one-on-one coaching (5 hours per term)

Buy Terms Individually

Unable to commit to the full HIFIS 4 Implementation Masterclass? Do you already have the project underway and just want to learn some of the later content? Sign up for one or more Terms individually:

HIFIS 4 Implementation Masterclass
Hooray! You'll be ready to launch HIFIS 4 soon! (Photo courtesy of Built for Zero Canada)