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ACRE Consulting

In 2015, the City of Kingston became the first community in Canada to begin using the Homeless Individuals and Families Information System (HIFIS) version 4. Ali Ryder was a key player in the HIFIS 4 launch in Kingston, with responsibilities including system design, technical configuration, training of end users, policy development, and the creation of reporting templates.

After launch, so many communities from across Canada were interested in learning from Kingston’s experience that ACRE Consulting was formed, a small firm specializing in helping communities to get the most out of HIFIS 4.

Within only six months, ACRE Consulting was already managing HIFIS 4 implementation for four communities. Today, ACRE Consulting is a nationally-recognized expert in the field and works not only at a community level, but also is a coach for the national Built for Zero Canada campaign and a member of the federal HIFIS 4 Working Group.

Ali Ryder, BAH, MES, RPP

Ali is Canada’s – nay, the world’s – leading expert on HIFIS 4. She is the owner, operator, and sole proprietor of ACRE Consulting, formed in 2016 to help communities understand and better make use of HIFIS 4.

She holds a Master’s degree in social planning and a background in political studies. She has expertise in system design and system mapping, plan development, stakeholder engagement, homelessness enumeration, program and outcome evaluations, as well as research and policy development. Ali is also proficient with many computer systems, including Geographic Information Systems (GIS), reporting software such as Crystal Reports, design software such as Adobe Creative Suite, and dabbles in web design.



The City of Peterborough Social Services Division launched the Homeless Individuals and Families Information System (HIFIS 4) in April of 2017 with the support and guidance of ACRE consulting.

Ali was a pivotal member of the implementation team in the year leading up to the launch, as she guided the team through challenging decision-making processes. She travelled often to our community for meetings, group training and even one-on-one sessions. She was able to articulate the usage of features, the impact of customizations and how to successfully manage system changes.

In the year and a half since our implementation, Peterborough has continued to benefit from the resources provided by ACRE consulting. Training manuals, user guides and most significantly: reports. Ali has created numerous custom reports that assist us in meeting our reporting requirements, making them invaluable.

ACRE Consulting helps inform the HIFIS community with weekly newsletters and informative articles available on the website. Despite the completion of Peterborough’s contract, Ali remains a constant source of support and advice.

Erin F
City of Peterborough


You’re the most help I’ve got [about HIFIS 4] since the dawn of time!

Cole K
YMCA Regina


Thank you, Ali. You do great work!

Lorne P
City of Hamilton

Jessica Brunet

Thank you for the training, that was magical!

Jessica B
Canadian Alliance to End Homelessness


Thanks again for the [Crystal Reports] training Ali, it might be the single most useful training I’ve completed at work!

Robyn P
City of Hamilton


Ali ACTUALLY knows all the answers!

Chris G
Saint John Human Development Council

Hamilton Training

Good training! I was legit dreading it. But I wasn’t even bored!

Anonymous Student
Hamilton, September 2019


Ali is a HIFIS goddess

Valerie W
County of Simcoe


Ali saves communities from their HIFIS woes

Patrick H
Employment and Social Development Canada


Thank you, Ali, for existing!

Tracy V
Region of Waterloo


You have a talent for making boring things not as boring!

Anonymous Student
Moncton, March 2019


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