The City of Peterborough Social Services Division launched the Homeless Individuals and Families Information System (HIFIS 4) in April of 2017 with the support and guidance of ACRE Consulting.

Ali was a pivotal member of the implementation team in the year leading up to the launch, as she guided the team through challenging decision-making processes. She travelled often to our community for meetings, group training and even one-on-one sessions. She was able to articulate the usage of features, the impact of customizations and how to successfully manage system changes.

In the year and a half since our implementation, Peterborough has continued to benefit from the resources provided by ACRE Consulting. Training manuals, user guides and most significantly: reports. Ali has created numerous custom reports that assist us in meeting our reporting requirements, making them invaluable.

ACRE Consulting helps inform the HIFIS community with weekly newsletters and informative articles available on the website. Despite the completion of Peterborough’s contract, Ali remains a constant source of support and advice.